Frequently Asked Questions
(FIX)Build your audience with articles, audio, and video, grow your email list faster, earn more with marketing automation, craft killer landing pages, start profitable membership programs, sell online courses and digital products, and much more.
There’s virtually nothing you cannot do.
Even better, never waste valuable time searching for plugins and worrying about themes … and forget hosting, maintenance, and security updates.
Focus on your business more, and your technology less
What do you get with the Epicenter Platform™? What’s included?
Don’t be fooled by the simple, friendly interface of the Epicenter Platform. Underneath it all is a powerful, high-performance sales and marketing engine that runs the tools you need to help you build and maintain a successful online business.
The Rainmaker Platform includes everything you need to:
- Establish your authority with a media content approach
- Generate leads and market your online business
- Sell digital products and services easily
- Create and maintain free or paid membership communities
- And all that power is delivered with a beautiful interface where you’ll have all your tools within easy reach, in one place.
You’ll also have all the support you need with:
- A helpful Knowledge Base with step-by-step instructions
- Online tours that show you how to make the most of all the Rainmaker Platform resources
- Guides to walk you through various kinds of website seups
- A top-notch Support team standing at the ready to assist you if you get stuck
You won’t be on your own: we’re here to help you every step of the way.
Can I change the design/branding of my site?
Yes you can.
Epicenter™ uses the concept of “Canvas Theme“, which was designed in a way that anybody can create custom looking webiste/eStore by own demands. You can easily configure headers, logos, menus, font combinations, colors and more. Even if you hit a “roadblock” with yout design – we believe you won’t, but if that happens – you have a builtin CSS editor that will help you with “under-the-hood” customizations.
You don’t even have to “create” anything. You can just use (export/import from our Library) one of our premade font-combinations and/or pages that we found are most common on best websites/eShops on the Internet.
Can I install my own theme?
No you can’t.
Some of you have existing themes purchased from other theme providers like CodeCanyon etc. This themes can’t be installed on Epicenter™. Epicenter™ ditches the idea of themes all together as you can have as many “themed pages” as you like on your Epicenter™.
We didn’t see the need to have just one theme “lock-in” when you can have “all of them” — as you can recreate almost any design from other themes. And if that wasn’t cool enough our community of designers/developers is constantly adding new “themed pages” to Designs Library where you can just pick them however you like.
Can I install my custom plugins?
No you can’t. One of the intended benefits of the Epicenter™ is the freedom from having to search for, set up, tweak, and constantly update plugins. That’s why Epicenter™ is a fully managed, hosted, and integrated platform, designed to include all of the essential tools you need to build a profitable online business. This is often one of the benefits Epicenter™ users cite first.
That said, if your favorite plugin functionality is missing, just let us know trough Help section in your Epicenter™. We can’t make any promises, but we’ll see if this is a feature that should be added to the Platform in the future.
Is Epicenter™ a drag-and-drop website builder?
Yes it is. We have one of the most “end-user-focused”, intuitive and fastest builders on the planet. It has undo/redo if something goes wrong, offline backups, cross window synchronization, templating system, global modues etc. It offers you, what we call “complete design freedom” where you can create unlimited designs.
Will you teach me how to make the most of the Epicenter Platform™?
Yes! We’re commited to your success.
Now you should know that we’re in early stages and are rapidly building “How do I..?” knowledge base video library as we speak. Lot’s of things are explained but not all. If you do stumble on something you don’t uderstand, ask our dedicated support team (we have a ticketing system for that). They are super helpfull and will get to you in few hours max and even help you setup things for you or even record you a video.
We’re building in-depth Knowledge Base, walk-throughs, and tutorial videos that show you how to use each feature of the Platform with simple, step-by-step instructions.
Is there a forum for Epicenter™ customers?
No at this time. We hava that planned for the near future. All support is currently done 1-on-1 trough our ticketing system.
Do you offer support?
Of course! We have a team of friendly Epicenter™ experts ready to answer your questions and solve any problems that may come along. Simply use Help section in your Epicenter™ to do that. If you have an emergency, just sign in to your Account portal and click on big “Can’t Access this Site” button and we will help you right away.
Do you offer telephone support?
We don’t offer telephone support. In our experience, the written record created by a text-based ticketing system solves problems efficiently and effectively, and archives those solutions for future reference in a way that telephone conversations cannot.
Are email and autoresponder features included?
Is Affiliate system for my own products feature included?
Can I sell physical AND virtual products with Epicenter™?
Do you support languages other than English?
How difficult is the Epicenter Platform™ to use?
What services can the Epicenter Platform™ replace?
Which payment processors Epicenter™ integrates with?
Do I need a domain name right away?
Do you have an API so my developers can have our software talk to Epicenter™?
Is SSL included?
How do I install Epicenter™? Does it work with Windows/Mac/Linux?
How do I migrate from an existing site or host?
How many sites are included in one Epicenter™ account?
How much space/bandwidth do we get for our podcasts, media, etc.?
How often are backups performed?
Should I worry about hackers or other malicious users?
Will the site be cached or do I need a CDN?
What if I want to leave?
All in one complete solution for your business
Stop frustrating with website tools & focus on growing your business with Epicenter Platform™ –
the next generation digital business growth solution.